Frequently Asked Questions

About My Order

We aim to complete orders in the shortest time possible. However, we cannot commit to a specific timeframe as it depends on the nature of the order, the time of year and available resources at the time. Upon completion of your order, you will be notified via e-mail that your order is ready for collection, or you will be provided with a delivery date.

Our policy is that orders are completed within 10 working days. If for some reason we are unable to complete your order within this timeframe we will contact you.

If you have a specific deadline which is closer than the two-week time frame, please contact us before placing the order to confirm the deadline.

You will receive two important email notifications:

– Once your order is paid and received by us. In this notification you will receive your order number. Kindly quote this number should you need to contact us;

and

– When your order is complete.

If you select the pick-up option, you can proceed to collect your order from the shop when you receive the completion email. Make sure to select the correct pick-up location upon ordering. Upon collection you will need to present the order number received from the e-mail notification.

If you chose the delivery option, you will receive another notification to inform you about the delivery date.

Please check your spam folder as it is possible that the notifications are directed to the spam or junk folder by your email service provider.

On submitting your order, we assume that the content of the order was checked and confirmed. We will treat your order as the final submission. However, we do understand that clients may notice a mistake or may have second thoughts about their order. In that case, contact us immediately and if it is possible, we will accept the changes. We can only make changes if the order has not been printed and finalised. We operate a tight production schedule, and we may not be able to carry out the changes required.

Home deliveries are delivered twice a week and the customer is given a delivery date upon completion of their order.

CopyQuick shall make every effort to complete orders by the date agreed with the customer but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control.

Kindly note that we cannot commit to a specific delivery time since the work load, delivery schedule and road traffic differs from one week to another.

For more information about delivery, please refer to our  ‘Delivery Policy’.

For urgent stationery orders you can order from Wolt. Opening hours for Wolt orders from Paola and Mosta stores can be found on the app.

Orders over seventy five Euro (€75.00) can be delivered for free to Malta & Gozo. If an order is below seventy five Euro (€75.00) a fee of €4.95 applies for delivery. Otherwise, the order can be picked up at one of our outlets, subject to your choice at the check-out.

For more information, please refer to the ‘Delivery Policy’.

School Deliveries are done weekly to certain schools subject to having an agreement with us prior to delivery. Orders can be made either via website and paid online or by e-mail on prints@copyquick.mt and invoiced accordingly. 

In the case of the latter, authorization from the head of school would be required for us to proceed with the work. For queries regarding school agreements an email may be sent to info@copyquick.mt

About My Account

To register for an account, go to the Login section at the top of the page. Click on Register and fill in your details. Once that you click on the Register tab, you will receive an e-mail from us. (Please check your Spam or Promotions folder if you don’t find the e-mail in your Inbox). Verify this e-mail and your account is created.

Loyalty Scheme applications can be found on both CopyQuick and Optima websites. You must be logged in to your account to be able to apply. Go to the Loyalty Scheme tab and fill in your details. You have to allow for 4 working days for your loyalty application to be activated. Your loyalty number will be your Id number. You will not receive any loyalty cards from us. 

More information regarding Terms & Conditions can be found in the Loyalty Scheme section.

Points, subject to a minimum of 100 points, can be redeemed at either Paola or Mosta shops by informing us prior to the finalisation of your bill.  Points can be redeemed upon presentation of the loyalty holder’s ID card. Loyalty points are accumulated and do not expire.

The wallet may be used to purchase products from  the CopyQuick website. Orders below €5 may only be purchased using the wallet. Funds may be deposited into your wallet by clicking on ‘MY ACCOUNT’ and choosing ‘ADD MONEY TO WALLET’. You may pay by credit card or by Paypal. The minimum amount deposited is €5. For your own security your contact details must be completed.

The wallet funds are refundable upon request following a verification of your identity. Funds will be refunded to the account holder ONLY.  Refunds will be made by Paypal if the funds were originally transferred from a Paypal account. If the funds were originally paid into the wallet by credit card, the refund will be made by cheque payment or bank transfer. Refunds will not be given out in cash notes and coins.

If the wallet was never used except to  deposit funds, any refund made will be subject to a charge equivalent to the bank charges incurred.

Requests for refund should be made in writing by e-mail. No requests for refund will be accepted over the phone or from social media messages.

Printing My Documents

Ideally all documents are sent in PDF format to avoid any unwanted changes in the layout of the document. If editable documents are received such as Microsoft Files: Word, Excel or PowerPoint, they may result in changes in the layout when opened on a different computer. For privacy and confidentiality purposes, we do not go through documents to question any changes in sequence or any content, which is why we emphasise that documents are  sent as PDF.

Most programs offer the ability to ‘Export’ or ‘Save As’ the file to a PDF even if your computer does not have a professional PDF editor. Once you have converted your file to a PDF, you can view your new PDF with any pdf reader that you are able to download and use for free!

When you embed a unique font, you are allowing your PDF file to display text the way you designed it, whether the computer you are viewing your file on has the font or not.

Unembedded fonts can be an issue that goes unnoticed until the final print is received. Some programs will automatically replace an unembedded font with a different font, if the printer’s computer or program doesn’t have the font downloaded.

You may have used a fun font such as “Orange Slices” when designing your file on your computer. However, when it is sent to another person, that person’s computer may not have “Orange Slices” installed! In this case, that person’s computer will use a default font (such as “Arial” font) to display everything that was designed in “Orange Slices”.

PDFs allow you to check if the fonts are embedded. It is as easy as clicking the “Ctrl” and “D” keys at the same time. Then a pop-up window will appear and under the “Fonts” tab, there will be a list of all the fonts used in the file and state if they are embedded or not.

On submitting your order, we assume that the content of the order was checked and confirmed. We will treat your order as the final submission. We do not carry out any proof reading and for confidentiality purposes we do not read through the content of the artwork. Therefore, any mistakes, irrespective of how noticeable they may seem, may go unnoticed.

However, if you wish for us to check your work, you may opt for our proofreading service. Please refer to ‘Proofreading’ for prices and details regarding the service.

When it comes to colour prints, a difference may be visible from the product on screen to the product on paper, since the colour spectrum of a light-emitting screen is different from the colour spectrum used by printers to produce a full colour print. Digital art works use RGB (red, green, blue) as a colour system, while printers use CMYK (cyan, magenta, yellow, key (black)). Therefore, to get the best possible print, when creating your artwork use CMYK instead of RGB.

Borderless printing can be done by order. It is important that the artwork is of high quality so that the print will be of high quality. It is important that the artwork should allow space for trimming. Therefore, the key rule is that no important text or images should be closer than the 5mm from the border.

Borderless printing prices vary from standard printing. Kindly contact us for a quote.

Hardbound orders are taken at one of our shops, where the printing is done while you wait so you can go through the prints and ensure there are no misprints etc. At the shop we will take the order for the hardbound cover, this includes, the colour, the content found on the front, and the content on the spine. You are to provide the specifications needed for the front and spine. You are then given a date for collection, which is typically 2 weeks from the day you place your order.

Still need help

We enjoy meeting people and assisting customers. Get in touch with us and we will do our best to serve you in a timely and effective manner.

e-mail

Send us an email on info@copyquick.mt and we will get back to you as soon as possible.

Call Support

Contact us by telephone on 21821527 and choose one of the options available.

Chat with Us

Access our Facebook or Google Business pages and send us a message. We will reply at the earliest possible