Document Printing

Ideally all documents are sent in PDF format to avoid any unwanted changes in the layout of the document. If editable documents are received such as Microsoft Files: Word, Excel or PowerPoint, they may result in changes in the layout when opened on a different computer. For privacy and confidentiality purposes, we do not go through documents to question any changes in sequence or any content, which is why we emphasise that documents are  sent as PDF.

Most programs offer the ability to ‘Export’ or ‘Save As’ the file to a PDF even if your computer does not have a professional PDF editor. Once you have converted your file to a PDF, you can view your new PDF with any pdf reader that you are able to download and use for free!

When you embed a unique font, you are allowing your PDF file to display text the way you designed it, whether the computer you are viewing your file on has the font or not.

Unembedded fonts can be an issue that goes unnoticed until the final print is received. Some programs will automatically replace an unembedded font with a different font, if the printer’s computer or program doesn’t have the font downloaded.

You may have used a fun font such as “Orange Slices” when designing your file on your computer. However, when it is sent to another person, that person’s computer may not have “Orange Slices” installed! In this case, that person’s computer will use a default font (such as “Arial” font) to display everything that was designed in “Orange Slices”.

PDFs allow you to check if the fonts are embedded. It is as easy as clicking the “Ctrl” and “D” keys at the same time. Then a pop-up window will appear and under the “Fonts” tab, there will be a list of all the fonts used in the file and state if they are embedded or not.

On submitting your order, we assume that the content of the order was checked and confirmed. We will treat your order as the final submission. We do not carry out any proof reading and for confidentiality purposes we do not read through the content of the artwork. Therefore, any mistakes, irrespective of how noticeable they may seem, may go unnoticed.

When it comes to colour prints, a difference may be visible from the product on screen to the product on paper, since the colour spectrum of a light-emitting screen is different from the colour spectrum used by printers to produce a full colour print. Digital art works use RGB (red, green, blue) as a colour system, while printers use CMYK (cyan, magenta, yellow, key (black)). Therefore, to get the best possible print, when creating your artwork use CMYK instead of RGB.

Design services, borderless printing and trimming services are offered by our specialised team in the printroom. These services are offered by order and prices will vary from the standard printing rates. Kindly contact us for a quote.

The artwork provided should be of high resolution, equal to the print measurements required and allow for trimming. A key rule is that no important text or images should be closer than 5mm from the border and thin borders around the artwork should be avoided.

Hardbound orders are taken at one of our shops, where the printing is done while you wait so you can go through the prints and ensure there are no misprints etc. At the shop we will take the order for the hardbound cover, this includes, the colour, the content found on the front, and the content on the spine. You are to provide the specifications needed for the front and spine. You are then given a date for collection, which is typically 2 weeks from the day you place your order.

We do not recommend using document printing for such printing jobs. The Document Printing service is aimed at printing standard A4 and A3 size documents that will not require trimming to produce custom size documents. This applies even if the trimming will be done manually by the client. This is even more critical in cases when the document is a double sided print and is laminated.


To produce professional custom prints we recommend using the services of our sister brand Optima. Please visit the website www.optima.mt or send us an email on bongu@optima.mt and we will guide you through the process.

Our system does not allow for uploading multiple files due to security and functionality constraints. If you wish to print multiple documents two sided and with different specifications kindly upload one file at a time.

If files contain a few pages, are required single sided and the same specifications we recommend using an online pdf file merger tool. You may wish to consider using the free online ADOBE PDF file merger by following this link https://www.adobe.com/acrobat/online/merge-pdf.html